Zoom plans new genAI capabilities for healthcare providers

Suki this week announced new plans to partner with Zoom Video Communications for artificial intelligence-enabled telehealth.

WHY IT MATTERS
The companies say Zoom will use Suki’s AI engine, Suki Platform, to generate clinical notes and will integrate other automation tools to boost provider experience and patient care.

Suki’s technology will help power ambient clinical documentation during Zoom telehealth visits and in-person visits.

“We feel a great responsibility to leverage the power of AI to drive employee productivity and enhance patient experiences,” said Smita Hashim, chief product officer at Zoom, noting that nearly 140,000 healthcare organizations worldwide now use the platform.

“Working together with Suki to provide critical AI-generated clinical note functionality to Zoom Workplace for Clinicians will reduce documentation overhead for clinicians, allowing them to focus on patients,” she said.

THE LARGER TREND
Suki develops voice AI tools for healthcare organizations, including its flagship product, Suki Assistant, which uses generative AI to automate clinical documentation with ambient listening during the patient encounter. The company claims it can help clinicians complete notes as much as 72% faster on average.

The Suki Platform, meanwhile, enables large and small companies alike to build cutting-edge AI experiences with minimal development effort. It reaches nearly one million clinicians across the United States.

Rush University is just one health system that’s working with Suki to offer a range of AI capabilities, including ambient note-generation and seamless coding, to its clinicians to help alleviate documentation burden and burnout.

About a year ago, meanwhile, Zoom unveiled a series of new AI tools for healthcare organizations that could help medical staff and practice team members improve their productivity and work together more effectively.

ON THE RECORD
“AI is changing the way we interact with the world,” said Suki CEO Punit Soni in a statement. “Everything from how we communicate to how we use technology to how care is delivered will evolve.

“Video will be a critical interface in the AI-driven world. We are thrilled to work with Zoom to develop new interaction models and AI that will advance our mission of making healthcare technology invisible and assistive so clinicians can focus on what’s most important: their patients.”